Privacy Policy

1. Who We Are

PureOrangeSoft Limited ("we", "us", "our") is a company registered in England and Wales. We are the data controller for the personal data we collect through this website and our software products.

If you have any questions about this policy or how we handle your data, please contact us at privacy@pureorangesoft.com.

2. What Data We Collect

We may collect the following types of personal data:

• Contact information — your name, email address, and telephone number when you contact us via our website or by email.
• Enquiry details — the content of messages you send us through the contact form.
• Licence and transaction data — information required to issue and manage software licences, including your name and email address.
• Technical data — basic information such as your IP address, browser type, and operating system, collected automatically when you visit our website via server logs.

We do not collect sensitive personal data (such as health or financial information) and we do not use cookies for tracking or advertising purposes.

3. How We Use Your Data

We use your personal data only for the purposes for which it was collected, including:

• Responding to your enquiries and providing customer support.
• Issuing and managing software licences.
• Sending important product updates or security notices (not marketing).
• Maintaining the security and performance of our website.
• Complying with our legal obligations.

We will not use your data for direct marketing without your explicit consent, and we will never sell your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Contractual necessity — to fulfil a contract with you (e.g. providing a software licence).
• Legitimate interests — to respond to enquiries and operate our business effectively.
• Legal obligation — where we are required to process data to comply with the law.
• Consent — where you have given us explicit consent, such as via the contact form.

5. Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. Licence data is retained for the duration of the licence relationship and for a reasonable period thereafter for legal and accounting purposes.

6. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• With service providers who assist us in operating our business (e.g. hosting providers), who are bound by data processing agreements.
• Where required by law, regulation, or a court order.
• With your consent.

All third-party processors we use are based in the UK or the European Economic Area, or operate under appropriate safeguards.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate data.
• Right to erasure — to request deletion of your data in certain circumstances.
• Right to restrict processing — to ask us to limit how we use your data.
• Right to data portability — to receive your data in a machine-readable format.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@pureorangesoft.com. We will respond within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS. Access to personal data is restricted to authorised personnel only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact: